Refund Policy

Returns

At Digility, we are committed to ensuring your satisfaction with our products. Please review our returns policy below for detailed guidelines.

1. Faulty or Malfunctioning Items:

· Returns within 30 Days: If a fault occurs within 30 days of purchase, Digility will provide support in accordance with the manufacturer's policy. All return costs will be borne by Digility.

· Returns after 30 Days: For faults occurring beyond 30 days of purchase, support will be provided according to the manufacturer's policy, with return costs borne by the consumer.

2. Incorrectly Purchased or Delivered Items:

· Incorrectly Ordered or Unwanted Items (within 14 Days): Items that are incorrectly ordered, unwanted, or not as expected may be returned within 14 days of purchase, provided they are sealed and unused. A courier fee and a 15% handling fee will apply.

· Incorrectly Delivered Items (within 14 Days): Incorrectly delivered items can be returned within 14 days of purchase at no cost to you. For the fastest service, check the goods upon delivery and reject any incorrect items, and we will resend the correct goods.

3. Non-Returnable Items:

· Opened or downloaded software

· Perishable items like batteries

· Custom-configured or built-to-order products

· Clearance items marked as "Final Sale"

· Unboxed items (Sold as is)

4. Return Process:

· Contact Us: Email support@digility.co.za or call 079 691 5722 to initiate a return.

· Follow Instructions: An agent will guide you based on the nature of your return.

· Packaging: For faulty or malfunctioning items, ensure they are in their original packaging with all accessories and documentation.

· Courier Costs: For returns after 30 days or for incorrectly ordered items, courier charges will be based on item size and location.

5. Refunds:

Items will be inspected by the manufacturer or its agent. Once approved, a refund will be initiated to your original method of payment, subject to your card issuer's policies.

Refund can only be paid into the same account name and account holder, it was remitted from, with exception to a Credit Card payment.
Refunds cannot be refunded to Credit Card, via EFT transfer.
Hence we would appreciate your assistance in providing details of your Cheque (Current) or Savings account, in the same name as the Credit Card account name utilised for payment.
Any form of payments must reflect in the Digility’s banking account for ten (10) working days from date of payment, prior to refund.
All refund requests are processed and payable on a FRIDAY only.
This is conditional to ALL the above information and documentation being received no later than MONDAY, prior to the FRIDAY process day.
If the above information and documentation is ONLY received after MONDAY, then refund will ONLY be effected by the following FRIDAY.
Refunds can be released between a minimum of 7 working days to a maximum of 14 working days, from the date of the refund request, dependant on the above information and documentation provided and availability of signatories to approve and effect the refund.

Please note that in order to process your refund the following documents are required:

Email requesting the refund to be done.
Company Banking Details

Please stipulate your banking details on your company letterhead with the following information:

BANK NAME :
ACCOUNT NAME :
ACCOUNT NUMBER :
BRANCH CODE :
BRANCH NAME :
ACCOUNT TYPE :
Reason for the Refund Request

Please also stipulate on your company letterhead reason for refund, as well as the ZAR Rand amount requested.
Proof of Beneficiary Banking Details

Please provide either a cancelled cheque or letter on your banker’s letterhead confirming your banking details.
Proof of Payment

Please provide either, EFT confirmations, Debit Card slips, Credit Card slips OR Cash receipts.